Website cmnityhire Mercor
The role involves applying professional expertise to assess whether AI-generated outputs meet the expected standards for accuracy, quality, presentation, and domain relevance.
Job Highlights
Position: Customer Success / Support Operations Evaluator
Organisation: Mercor
Work Mode: Fully Remote (Work From Home)
Experience: 5+ Years
Engagement: Independent Contractor | Hourly Contract
Monthly Earning Equivalent: Approximately ₹12.17–₹18.26 Lakh/month*
*Based on 160 hours/month.
Job Summary
Mercor is hiring experienced Customer Success and Support Operations professionals to evaluate AI-generated work products, including documents, spreadsheets, and slide decks.
The role involves applying professional expertise to assess whether AI-generated outputs meet the expected standards for accuracy, quality, presentation, and domain relevance.
Key Responsibilities
- Evaluate AI-generated documents, spreadsheets, and presentations against defined quality standards.
- Review outputs for accuracy, rigor, and relevance to customer success and support operations.
- Identify factual errors and inconsistencies.
- Identify presentation, formatting, and aesthetic issues.
- Assess whether outputs demonstrate appropriate domain knowledge and professional judgment.
- Provide clear, structured written feedback on evaluated work products.
- Apply domain-specific evaluation rubrics consistently.
Required Qualifications & Experience
- 5+ years of relevant professional experience in Customer Success or Support Operations.
- Experience working in customer success, customer support operations, or closely related functions.
- Native or professional fluency in English.
- Highly proficient in Microsoft Office and Google Workspace.
- Strong proficiency in Google Slides and/or Microsoft PowerPoint.
- Strong written communication and attention to detail.
- Ability to critically review professional documents and provide structured feedback.
Preferred Qualifications
- Master’s degree or higher from a reputable institution.
- Experience reviewing, creating, or evaluating professional documents, presentations, or operational materials.
Areas of Experience
- Customer Success
- Customer Support Operations
- Support Operations
- Customer Experience
- Customer Service Processes
- Operational Documentation
- Performance & Quality Review
- Process Evaluation
- Professional Presentation & Reporting
Why Join Mercor?
Mercor partners with leading AI labs and enterprises to train and improve advanced AI systems using human expertise.
For experienced Customer Success and Support Operations professionals, this opportunity provides a way to apply practical industry knowledge to the evaluation of AI-generated business work. Your expertise helps assess whether AI outputs meet the quality and professional standards expected in real-world customer operations.
Contract & Payment Terms
- Independent contractor engagement.
- Fully remote.
- Work can be completed on your own schedule.
- Projects may be extended, shortened, or concluded early depending on requirements and performance.
- Weekly payments through Stripe or Wise based on services rendered.
- Work does not involve confidential or proprietary information from employers, clients, or institutions.
- Mercor states that H-1B and STEM OPT candidates are not supported.
Monthly Payment in Indian Rupees
Approximately ₹12.17 Lakh–₹18.26 Lakh per month equivalent.
This is an hourly-contract earning equivalent based on 160 hours/month; actual earnings depend on hours worked and project availability. The conversion uses approximately ₹95.09 per US$1.
Important Information
- 5+ years of relevant Customer Success / Support Operations experience is required.
- This is an hourly independent-contractor opportunity, not a fixed-salary employment position.
- The official listing does not specify a guaranteed monthly number of hours.
- Candidates should verify current eligibility and project availability directly with Mercor before applying.
Key Skills
Customer Success, Customer Support, Support Operations, Customer Experience, Operations Management, Process Evaluation, Quality Assessment, Documentation, Microsoft Office, Google Workspace, Google Slides, PowerPoint, Written Communication, Analytical Skills.